How we do things around here…

Unique individual hotels, just like our Puma people. At Puma Hotels our individuals come from a variety of backgrounds and ages, however the one thing they have in common is their desire and passion to always deliver exceptional service.
A ‘Puma Hotels Person’ is an individual who can think on their feet and can make our guests, business or leisure, feel welcomed and right at home throughout their stay. Puma People are champions in delivering great service at all times and are one step ahead anticipating what our customers need, they have the companies success at heart and contribute to this by having one eye on how they can maximise revenues or “up sell” and are rewarded for this.

To be a Puma Person, you will need to be friendly, hardworking, driven, and passionate about service and believe that selling is part of delivering exceptional service. If this describes you, then you will fit right in.

Once on-board we will support you throughout your employment with training, regular reviews telling you how you are doing and the tools you need to do a great job.
Above all the heart of everything you do is striving to exceed customers’ expectations.  In return we will help your career grow and develop your skills throughout your time with Puma.